Bird and Parrot Toy FAQ
Frequently Asked Questions related to Parrots and Birds' toys and products. | If you have any questions that are not answered here, you can reach us by calling 1-888-777-0020 Or by using the Contact Us Page
Do you stock all of the parrot and bird related items shown in your store. Generally everything you can order here is in stock. Select items are ordered on a fulfillment basis.
What is your shipping policy? At check out you are asked to pick a carrier and the type of shipping service. Shipping cost is calculated based on item weight. Occasionally, we will change the carrier but this will not cost you any more than what your total shipping cost is. If the calculated shipping is less then you will receive a refund.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
 |
Register with Bongo and receive a U.S. shipping address. |
 |
Enter the Bongo address as both your billing and shipping address. |
 |
Use the credit card that you have on file with Bongo as the payment method. |
 |
Once the order arrives at Bongo, log into your account to forward to your country. |
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
| Click Below to Get Started: |
Is The Pampered Parrot Secure? Yes, our site is 100% secure. All payments are processed securely (https) by our merchant Paypal. You do not have to leave the site to make a purchase, however if you feel more comfortable, you can opt to pay with the Paypal button and be redirected to Paypal, it's your choice. You do not need an account with Paypal to make a purchase. Additionally our software is managed by Shopify, a PCI compliant merchant system with SSL privileges.
Do I have to create an account to buy an item? No, we do not create a customer account. You can track your order VIA the confirmation email.
What is your return policy? Generally we only allow defective merchandise to be returned. Items that are otherwise, usually cannot be returned due to the ability to spread disease from one bird to another. We sometimes make exception to this rule. If you have a question about a return please call or contact us from the Contact page. Note: This policy does not apply to the Aviator Harness. If you buy the wrong size we will ensure that your item is replaced with the correct size at no cost to you.
Where Can I Read Your Privacy Policy? You can read our Privacy Policy Here & Our Terms And Conditions Here
If we have not answered your question, please do not hesitate to contact us here or you can call 888.777.0020
At times you may have to leave a phone message but rest assured, we Will Return Your Email Or Phone Call Within 24 Hours.
